Rogue Report: Betsoft

Three main issues arise when you look at Betsoft’s business practices. Two are speculative, and one has been confirmed again and again by original correspondence.

What’s This Company?

As a gaming software provider that’s been around since 2006, Betsoft is a well-known name with casinos and players alike. It’s catalog of Table Games, Video Poker, and Classic Slots is topped off by its very own Slots3™ innovation, games with 3D-like cinematic graphics. Betsoft also has a line of Slots3™ arcade games that provide for faster-paced game play.

Some of Betsoft’s creations include:

  • 2 Million B.C.
  • Dr Jekyll and Mr Hyde
  • Fruit Zen
  • Mamma Mia!
  • Ned and His Friends
  • Sugarpop!
  • The Slotfather
  • Whospunit?

There is an extensive list of online operators who provide Betsoft games for their players, but Betsoft’s own site contains the following:

  • Casino Heroes
  • Cherry
  • ComeOn!
  • Eurobet
  • Guts
  • Interwetten
  • Leo Vegas
  • Micro Game
  • Mr Green
  • Planet Win
  • Rizk
  • Sportingbet
  • Tropezia Palace
  • Vera & John

Betsoft released its first Slots3™ title in 2010 and moved from Flash to Html5 in 2016. It currently promotes licensing by the Malta and Curaçao Gambling Authorities as well as the AAMS (Italy’s Gambling Authority) but, in 2013, it was briefly awarded licensing by the Alderney Gambling Control Commission.

A year earlier, in 2012, Betsoft Gaming was nominated as a finalist in the “Best Online Product” category at the ICE Totally Gaming Awards.

With its status in the gambling community and quality products, it’s puzzling as to why there would be significant questions regarding its fair gaming practices.

Why is Betsoft being singled out?

1. License revocation by Alderney Gambling Control Commission

In 2014, Betsoft first had their license suspended by the AGCC and was forced to subsequently cease their operations in providing games to category one and two gaming licensees. Ultimately the license was revoked altogether, but the reasons are still not clear to this day. Everywhere you go to research the commission’s ruling, all you find are reasons are vague explanations on why nothing has been disclosed. The matter directly involved Digitus Limited, Betsoft’s parent company and affected short-term revenues for hundreds of online operators.

2. Allegations of unfair gaming

The questioning of fair gaming practices is another speculative area. There are some articles and individual reviews that provide consistent information regarding Betsoft’s failure to pay out jackpots at certain denominations in select casinos, whereas the same game with an identical wager is paying out in different casinos. There were independent studies conducted also reasoning that certain Betsoft games were not paying out in a random and fair manner. The allegations were never officially proved, though, and it was also never determined if the glaring inconsistencies were by design or through software bugs or glitches.

3. A $383,000 jackpot in question

This issue is the big one that has attracted online players’ attention regarding Betsoft. In 2016, a player of the casino was playing a $0.50 denomination, maximum 125 bet on The Glam Life slot game. During the free spin phase, he ended up with five yachts on one pay line, otherwise known as the progressive jackpot. Rather than receiving the approximate $383,000 value that should have been awarded, he received a payout of 1,000 credits or $500.

Rather than bore you with all of the back and forth details, let’s just say that he got involved and elevated his complaint to Betsoft as well as the Curaçao Gaming Commission. There are numerous word for word transcripts available for his interactions with each party.

Betsoft was deemed to be the responsible party for the payout. Betsoft first claimed that the player wasn’t eligible because the prize was awarded during the “free spin” phase. However, nowhere in the game did it state that free spin play disqualifies jackpot eligibility.

Then, the claim was that he wasn’t betting the maximum wager that was required for the progressive payout. He was playing a 50 cent game for the maximum credit amount of 125, but Betsoft claimed that he had to be playing dollar machines.

That claim was also rightfully disputed as the same game in other casinos showed a progressive pay table applied to each currency level.

We’ll cut to the chase. After a significant amount publicly posted interactions, the matter was settled in court. Although the terms were never disclosed, the rumor mill says that the player won, but had to settle for less than the original $383,000 promoted jackpot amount.

Current State

The “failure to pay the jackpot” incident has been widely discussed by dedicated online players who know what software to look for, which casinos offer certain games, and where the best bonuses can be found. They keep up with gambling news, and Betsoft did not come out looking very favorable in this particular situation.

Regarding the fair gaming practices, much of the information made available to the public revolved around theories and assumptions, and not on cold hard facts. They have been enough to deter some players, but others have moved on since then.

What we can say about the current Betsoft products is that the 3D games are being accredited by Quinel, an independent and internationally accredited testing agency, for fair software and system use.

NMi Labs is another independent organization. It is the certifying agency for some of the other titles to ensure that they, additionally, meet European regulatory requirements.

Quinel and NMi were individually selected to conduct the independent audits and reviews by the Malta Gaming Authority, AAMS (Italy’s Amministrazione Autonoma dei Monopoli di Stato), and the Danish Gambling Authority.

Betsoft games can still be found in hundreds of online casinos, and Betsoft’s own website states:

“Betsoft is wholeheartedly committed to both integrity as well as trustworthiness. Therefore, we have placed special emphasis on developing a platform that complies with the most stringent global regulatory requirements….”

We’ve provided you with the complete picture, so you can now be the judge.