How We Rate Online Casinos

What it takes to create the most accurate and current casino reviews online.

Introduction

RatingSo much to say, so little time to read. Our lives are so inundated with screens. It’s unbelievable how much is posted for us to peruse. People now tend to gloss over articles looking just for the highlights, so bullet points and overviews can be beneficial.

When we put together our casino reviews, we keep that in mind. The important features, items of concern, and an objective look at the service. If you have the facts in front of you, then half the work is done, and you can get on to the business of betting on casino games.

Where We Get Our Information from

You’ve got to go straight to the source to get the most precise information, so we do just that. We comb through each of the websites we review and compile all of the data based on what the casinos provide to their customers.

There are three parts to our process:

  1. Research the ownership team, its licensing and pertinent information, taking a look at their corporate site or other sister i-gaming products.
  2. Go through the entire casino to compile all of the information that players would find value, from the games to the registration restrictions to bonus, promotions, deposit, and withdrawals.
  3. Search for any trends in player feedback. We don’t look for one-off comments but, rather, consistent viewpoints on customer service or things like fast payouts or slow payouts that are noted by several people to ensure credibility.

What We Look at

A real online casino needs to have more than just the games you like to play. There are so many things to consider because you’re funding your betting long distance and not just walking into a casino with cash in hand.

Licensing and Regulation

It’s a good sign when this information is right up front in the homepage footer or even included in the terms and conditions. When we have to dig to find out the information, the licensing may be shaky. In any case, you should know what authority oversees the services should you run into an issue that needs to be elevated to the proper agency.

Ownership

We want to know who owns this particular site as well as the names of any sister sites that are also under the same umbrella. Owners tend to run their businesses similarly so you would want to know the reputation of all of its holdings.

Financial Services – Deposits and Withdrawals

This is a big one in our book as players need a good selection of options from which to choose as well as the honest disclosure of this information including fees, turnaround times, and limits. We are quite critical of sites that keep this information privileged for registered players only. If you’re considering placing some bets with a particular casino, you have the right to know what the service is all about before you give them your name and contact information.

Aside from the provision of the details, we also take note of the variety of options, especially looking for a combination of credit, debit, e-wallet, prepaid, virtual, and money transfer solutions. We also take note of excessive fees, long processing times, or substantial cash out minimums.

Bonuses and Promotions

We’re all for detailing everything that accompanies welcome bonuses and other promotions. Rollovers are a big deal and information should be front and center, especially for new players that aren’t used to having to do a certain amount of wagering before they can cash out anything. We provide welcome bonus information, other types of promotions, and what it takes for you to satisfy the requirements and, hopefully, help you strategize well, so you end up with a good payout.

Types of Gaming

We look at the entire service because some online players enjoy the crossover of sports betting and slot games, or horse racing and table games. Even if the review is casino-specific, you should know if you can turn in your football parlay on the same site or not.

Specific Games

Whenever possible, we like to provide specifics on the software used as well as the library of slots, table games, video poker, and live casino. It doesn’t serve you to review long lists of every individual game, but a few examples can paint a pretty good picture. We focus on the variety and quantity, as well as things like progressive jackpot games, and favorite or unique selections.

Mobile Gaming

Again, there isn’t a benefit to listing every game hosted in the mobile casino version, but you may find it helpful to know if for example, only 50 of the 500 slots games are available on tablets or smartphones or that you can play all of the live dealer games on any device. Millionaires have been made by pressing the “spin” button on a mobile phone, so you should know what you can and can’t access on the smaller screen.

Customer Service

The level of service is an area that’s usually up to interpretation and can certainly vary depending on the agent and the player he or she is assisting. We do provide the contact information as well as any trends that we note about the service. We’re always looking for those patterns as just one person’s opinion isn’t going to give you an accurate portrayal.

Website Design and Navigation

This is another area that’s swayed by personal opinion, but we do our best to give you objective information regarding the site as a whole. Are the games easy to locate? Is the live chat button accessible on mobile devices? Is the site too cluttered with advertising of promotions and bonuses instead of focusing on the games? We want you to know if it’s user-friendly or if there are tips that can make your experience even better.

Player Feedback

You know where we are in this area by now. We’re looking for trends and not one-time complaints or one-off praise. Consistent answers and observations will be more truthful, so we only pass opinions or feedback along if they are in conjunction other players’ experiences.

General Observations

For the most part, we steer away from personal opinions. But, when we look at all of the data that we accumulated and then compare it to other i-casinos, we do come up with some pros and cons regarding each site. We’ll focus on the services that you’ll find beneficial and maybe mention a few things that we think could be offered or done a little differently.

The Best Case Scenario

A top-notch online casino would cover all of the bases to provide the best possible service to its players.

  1. Licensing and Regulation:
    The better regulatory agencies include UK Gambling Commission, Isle of Man Supervision Gambling Commission, Alderney Gambling Control Commission, Gibraltar Gambling Commission, and Kahnawake Gaming Commission.
  2. Ownership
    A clean record of fair gaming and fast payouts with all of its holdings.
  3. Financial Services
    A concise menu of all deposit and withdrawal options plus pertinent information about each that is posted for anyone to access (including non-registered players); fee-free transactions; fast payouts; options to include debit and credit cards, e-wallets, prepaid alternatives, and Bitcoin.
  4. Bonuses and Promotions
    No rollover bonuses and occasional tournaments and contests open to all players.
  5. Types of Gaming
    Slot games (video and traditional), jackpot progressives, video poker, blackjack, roulette, baccarat, craps, poker, keno, and bingo – all in multiple variations; poker room, sportsbook, and racebook.
  6. Specific Games
    Use of multiple software providers for a customized gaming experience; large enterprises and boutique companies combined create well-rounded options as some players look for the good old standbys, and others want to be introduced to new options.
  7. Mobile Gaming
    A fully translatable site that carries the entire gaming catalog that is available on the full site, in an easy to use format with big buttons to avoid mistakes.
  8. Customer Service
    Prompt, polite, and informative responses and availability through email, phone, and live chat.
  9. Website Design and Navigation
    A site that has all of the games neatly organized and easily accessible with a search function to quickly find the favorites; extra points for a creative theme that takes the site to the next level.
  10. Player Feedback
    Consistent observations about quick pays, good service, big cash outs, jackpot wins, and easy to use bonus offers.